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Orders

What If I Want to Give a Filter as a Gift?

When an order comes in, we optimize the filter based on the shipping address by default. BUT. If you'd like to gift the package to someone else or simply optimize the formulation for a different area, please just write "optimized for [address]" in th

My order never arrived

Sometimes shipping incidents do happen. If you have not received your order within 48 hours of notified delivery you can contact our team at [email protected] and our team would be happy to help.

Why Can't I Buy Hydroviv Water Filters At Big Box Stores or General Purpose Marketplaces?

1.  We custom-build each system according to the customer's water. 2.  You'd end up paying about $575 for the same system with retail markup. 3.  We can provide better support through our website than we can through a 3rd party marketplace.

What is the warranty?

We have a 30-day return policy from the date of delivery.You can click here if you would like to review our full terms and policies page.