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Yes, please visit click HERE to be taken to our policies page.

Do you have a policies page?

POLICIES & PREFERENCES

Why Choose Customized Filters?

How Hydroviv Works

How Customization & Optimization Works

Well Water Optimization

NSF Certifications

Why We Don't Do Percentages

TDS Meters

Shower Filter Removal

Can I manage my filter subscriptions and personal details through an online account?

What do I do in the event of a Boil Water Notice?

GENERAL

Does the System come with a Cartridge?

Minerals & Hardness

What is the Micron rating of the Hydroviv Under Sink filtration system?

Are Hydroviv water filters compatible with homes that have water softeners, and do filters need to be replaced more frequently in such cases?

How do I know when it's time to replace my Hydroviv filter and do you offer testing to determine this?

Is the Hydroviv shower filter a multi-stage unit and what contaminants does it remove?

Can you provide dimensions for the Hydroviv Under Sink and Shower Systems?

Do you have a tub filter?

PRODUCT INFORMATION

Under Sink Installation

Fridge System Installation

Shower Installation

INSTALLATION

Bottled Water

Do Hydroviv systems remove contaminants like PFAs & heavy metals?

Micro & Nano Plastics

SCIENCE & FORMULATIONS

What is the Process for making a Return?

How do I cancel an order or change the payment method?

How do I manage my subscription?

ORDER MANAGEMENT

How do I adjust the reward points for my autoship subscription and is there a difference between your filter and the filter that comes with an auto ice maker and water filler?

How do I cancel an unwanted shipment from my subscription?

SUBSCRIPTIONS & REWARDS

How can I receive fewer marketing emails without unsubscribing completely?

If I've encountered a leak between the lid and base of the system, in my water filter, how can I troubleshoot and fix it?

Why can't I tighten my lid during the initial installation?

How do you measure a water connector?

TROUBLESHOOTING

Do you have a policies page?Updated 25 days ago