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Hydroviv Help Center

FAQ's regarding Hydroviv products and services.

Under Sink Installation

Fridge System Installation

In-Line Shower Filter Installation

Drinking Water Replacement Cartridge Instructions

Filtered Showerhead Installation

INSTALLATION

Why Choose Customized Filters?

How Hydroviv Works

How does customization & optimization work?

How do you customize for well water?

Does Hydroviv ship internationally?

Why don't you use generalized percentages?

What information do you have on TDS meters?

What contaminants does the shower filter remove?

Can I use a Hydroviv Replacement Cartridge in a different Housing?

Can I manage my filter subscriptions and personal details through an online account?

What do I do in the event of a Boil Water Notice?

GENERAL

Does the System come with a Cartridge?

Do Hydroviv filters remove fluoride?

Do you remove minerals?

What is the Micron rating of the Hydroviv Under Sink filtration system?

Are Hydroviv water filters compatible with homes that have water softeners?

How do I know when it's time to replace my Hydroviv filter and do you offer testing to determine this?

Is the Hydroviv shower filter a multi-stage unit and what contaminants does it remove?

Can you provide dimensions for the Hydroviv Under Sink and Shower Systems?

Do you have a tub filter?

Do Hydroviv filters soften water?

PRODUCT INFORMATION

Bottled Water

Do Hydroviv systems remove contaminants like PFAs & heavy metals?

Micro & Nano Plastics

SCIENCE & FORMULATIONS

What is the Process for making a Return?

How do I cancel an order or change the payment method?

How do I manage my subscription?

ORDER MANAGEMENT

How do I adjust the reward points for my autoship subscription and is there a difference between your filter and the filter that comes with an auto ice maker and water filler?

How do I cancel an unwanted shipment from my subscription?

SUBSCRIPTIONS & REWARDS

How can I receive fewer marketing emails without unsubscribing completely?

Do you have a policies page?

POLICIES & PREFERENCES

If I've encountered a leak between the lid and base of the system, in my water filter, how can I troubleshoot and fix it?

Why can't I tighten my lid during the initial installation?

How do you measure a water connector?

TROUBLESHOOTING

information on policies and communication preferences

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