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Filters

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Hydroviv Help Center

FAQ's regarding Hydroviv products and services.

Why Choose Customized Filters?

How Hydroviv Works

How Customization & Optimization Works

Well Water Optimization

Why We Don't Do Percentages

NSF Certifications

TDS Meters

Shower Filter Removal

Under Sink Installation

Fridge System Installation

Boil Water Notice

GENERAL

Does the System come with a Cartridge?

Minerals & Hardness

What is the Micron rating of the Hydroviv Under Sink filtration system?

Are Hydroviv water filters compatible with homes that have water softeners, and do filters need to be replaced more frequently in such cases?

How do I know when it's time to replace my Hydroviv filter and do you offer testing to determine this?

Is the Hydroviv shower filter a multi-stage unit and what contaminants does it remove?

Can you provide dimensions for the Hydroviv Under Sink and Shower Systems?

Do you have a tub filter?

PRODUCT INFORMATION

Bottled Water

Do Hydroviv systems remove contaminants like PFAs & heavy metals?

Micro & Nano Plastics

SCIENCE & FORMULATIONS

What is the Process for making a Return?

How do I cancel an order or change the payment method?

ORDER MANAGEMENT

How do I adjust the reward points for my autoship subscription and is there a difference between your filter and the filter that comes with an auto ice maker and water filler?

Can I manage my filter subscriptions and personal details through an online account?

How do I cancel my subscription or an unwanted shipment?

SUBSCRIPTIONS & REWARDS

How can I receive fewer marketing emails without unsubscribing completely?

Do you have a policies page?

POLICIES & PREFERENCES

If I've encountered a leak between the lid and base of the system, in my water filter, how can I troubleshoot and fix it?

Why can't I tighten my lid during the initial installation?

TROUBLESHOOTING

information on policies and communication preferences

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