Our support team is available via live chat during the following hours.

Can't find what you're looking for? We're happy to help. Please reach out via email and a member of our support team will get back to you shortly.

Account

Shop Filters

Bundle & Save

Order Refills

Hydroviv Help Center

<span id="isPasted" style="caret-color: rgb(13, 13, 13); color: rgb(13, 13, 13); font-family: Inter; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration: none; float: none; display: inline !important;">Yes!&#xA0;<span style="caret-color: rgb(13, 13, 13); color: rgb(13, 13, 13); font-family: Inter; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration: none; float: none; display: inline !important;">Every Hydroviv system is equipped with a cartridge right out of the box, ensuring immediate functionality upon installation. This means you can start enjoying clean, filtered water right away without any additional purchases required.&#xA0;<span style="caret-color: rgb(13, 13, 13); color: rgb(13, 13, 13); font-family: Inter; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration: none; float: none; display: inline !important;">However, if you&apos;re looking to streamline your maintenance schedule or ensure uninterrupted filtration for an extended period, you have the option to&#xA0;<span style="caret-color: rgb(13, 13, 13); color: rgb(13, 13, 13); font-family: Inter; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration: none; float: none; display: inline !important;"><a href="https://www.hydroviv.com/pages/refills" target="_blank" rel="noopener noreferrer">purchase an extra cartridge&#xA0;</a><span style="caret-color: rgb(13, 13, 13); color: rgb(13, 13, 13); font-family: Inter; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration: none; float: none; display: inline !important;"><a href="https://www.hydroviv.com/pages/refills" target="_blank" rel="noopener noreferrer">separately</a><span style="caret-color: rgb(13, 13, 13); color: rgb(13, 13, 13); font-family: Inter; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration: none; float: none; display: inline !important;">&#xA0;or through one of our bundles.&#xA0;<span style="caret-color: rgb(13, 13, 13); color: rgb(13, 13, 13); font-family: Inter; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration: none; float: none; display: inline !important;">For the&#xA0;best value, we suggest signing up for autoship. Your refill cartridges will arrive predictably and on time every six months, and you&apos;ll save 25% on your filter and all refills.

Yes! Every Hydroviv system is equipped with a cartridge right out of the box, ensuring immediate functionality upon installation. This means you can start enjoying clean, filtered water right away without any additional purchases required. However, i

Do filters come with a cartridge inside?

Product Information

Under Sink Installation

Fridge System Installation

In-Line Shower Filter Installation

Drinking Water Refill Cartridge Installation

Filtered Showerhead Installation

Installation

Why should I choose a customized filter?

How Hydroviv Works

How does the customization process work?

I use well water. Can you customize a filter for me?

Does Hydroviv ship internationally?

Why don't you use generalized percentages?

What information do you have on TDS meters?

What contaminants does the shower filter remove?

Can I use a Hydroviv Replacement Cartridge in a different Housing?

I have a boil water advisory. What should I do?

General

Do Hydroviv filters remove fluoride?

Do Hydroviv filters remove minerals?

Do Hydroviv filters remove microplastics?

Do Hydroviv filters remove PFAS and heavy metals?

I have a water softener. Can I still use a Hydroviv filter?

When should I replace my Hydroviv filter?

What contaminants do Hydroviv shower filters target?

What are the dimensions of the Under Sink Filter and Fridge Filter?

Do you have a tub filter?

Do Hydroviv filters soften water?

Is bottled water safer than tap water?

Micro & Nano Plastics

Science & Formulations

What is the process for making a return?

How do I cancel an order or change the payment method?

What is package protection, and can I remove it from my cart?

Order Management

How do I manage my subscription?

How do I adjust the reward points for my autoship subscription?

How do I cancel an unwanted shipment from my subscription?

Autoship & Rewards

How can I receive fewer marketing emails without unsubscribing completely?

Do you have a policies page?

Policies & Preferences

My Under Sink Filter is leaking. What should I do?

Why can't I tighten my lid during the initial installation?

How do you measure a water connector?

Troubleshooting

Do filters come with a cartridge inside?Updated 20 days ago