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Hydroviv Help Center

<p><span id="isPasted" style=" text-decoration: none;">At this time, Hydroviv only sells and ships products within the United States. We are unable to formulate or ship to other countries.</span></p>

At this time, Hydroviv only sells and ships products within the United States. We are unable to formulate or ship to other countries.

Does Hydroviv ship internationally?

General

Under Sink Installation

Fridge System Installation

In-Line Shower Filter 2.0 Installation

Drinking Water Refill Cartridge Replacement Instructions

Filtered Showerhead Installation

In-Line Shower Filter 2.0 Refill Replacement Instructions

Filtered Showerhead Refill Replacement Instructions

Installation

Why should I choose a customized filter?

How Hydroviv Works

How does the customization process work?

I use well water. Can you customize a filter for me?

Why don't you use generalized percentages?

What information do you have on TDS meters?

What contaminants does the shower filter remove?

Can I use a Hydroviv Replacement Cartridge in a different Housing?

I have a boil water advisory. What should I do?

Do filters come with a cartridge inside?

Do Hydroviv filters remove fluoride?

Do Hydroviv filters remove minerals?

Do Hydroviv filters remove microplastics?

Do Hydroviv filters remove PFAS and heavy metals?

I have a water softener. Can I still use a Hydroviv filter?

When should I replace my Hydroviv filter?

What contaminants do Hydroviv shower filters target?

What are the dimensions of the Under Sink Filter and Fridge Filter?

Do you have a tub filter?

Do Hydroviv filters soften water?

Product Information

Is bottled water safer than tap water?

Micro & Nano Plastics

Science & Formulations

What is the process for making a return?

How do I cancel an order or change the payment method?

What is package protection, and can I remove it from my cart?

Order Management

How do I manage my subscription?

How do I adjust the reward points for my autoship subscription?

How do I cancel an unwanted shipment from my subscription?

Autoship & Rewards

How can I receive fewer marketing emails without unsubscribing completely?

Do you have a policies page?

Policies & Preferences

My Under Sink Filter is leaking. What should I do?

Why can't I tighten my lid during the initial installation?

How do you measure a water connector?

Troubleshooting

Does Hydroviv ship internationally?Updated a month ago