If I've encountered a leak between the lid and base of the system, in my water filter, how can I troubleshoot and fix it?Updated 6 months ago
If you are experiencing a leak in your Hydroviv water filter, please follow these troubleshooting steps to resolve the issue:
- Make sure your cold water valve is turned off, and the sink's cold faucet is on to relieve any pressure in the system.
- Unscrew the filter housing lid and check for the presence and proper placement of rubber o-rings at the top and bottom of the filter cartridge to ensure that they form a tight seal. Also, ensure that the black rubber o-ring is securely seated in the inner rim of the housing.
- After checking and reseating any misplaced o-rings, hand tighten the lid back onto the housing as much as possible.
- Use the blue plastic housing wrench that came with your system to further tighten the lid, then loosen it a little and hand-tighten again to form a stronger seal.
This process helps create a more compressed seal to prevent leaks. If further assistance is needed, don't hesitate to contact us for support.