If I've encountered a leak between the lid and base of the system, in my water filter, how can I troubleshoot and fix it?Updated a month ago

If you are experiencing a leak in your Hydroviv water filter, please follow these troubleshooting steps to resolve the issue:

1. Make sure your cold water valve is turned off, and the sink's cold faucet is on to relieve any pressure in the system.
2. Unscrew the filter housing lid and check for the presence and proper placement of rubber o-rings at the top and bottom of the filter cartridge to ensure that they form a tight seal. Also, ensure that the black rubber o-ring is securely seated in the inner rim of the housing.
3. After checking and reseating any misplaced o-rings, hand tighten the lid back onto the housing as much as possible.
4. Use the blue plastic housing wrench that came with your system to further tighten the lid, then loosen it a little and hand-tighten again to form a stronger seal.

This process helps create a more compressed seal to prevent leaks. If further assistance is needed, don't hesitate to contact us for support.