My Under Sink Filter is leaking. What should I do?Updated 13 minutes ago

If you are experiencing a leak, please follow these steps:

1. Make sure your cold water valve is turned off, and the sink's cold faucet is on to relieve any pressure in the system.
2. Unscrew the filter housing lid and check for the presence and proper placement of rubber o-rings at the top and bottom of the filter cartridge. These rings are necessary to form a tight seal and prevent spillage. Also ensure that the black rubber o-ring is securely seated in the inner rim of the housing.
3. After checking and reseating any misplaced o-rings, hand-tighten the lid back onto the housing as securely as possible.
4. Use the blue plastic housing wrench that came with your system to further tighten the lid, then loosen it a little and hand-tighten again to form a stronger seal.

This process should help create a more compressed seal and stop leaks.

However, if the leak persists, please contact our Support team via chat or email and we'll troubleshoot with you as soon as possible.