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SUBSCRIPTIONS & REWARDS

How do I adjust the reward points for my autoship subscription and is there a difference between your filter and the filter that comes with an auto ice maker and water filler?

If you notice that you haven’t received your reward points for an autoship subscription, it might be because the points are usually awarded after your subscription renews for the first time. If you believe there’s been an oversight, customer service

Can I manage my filter subscriptions and personal details through an online account?

Yes, you can manage your filter subscriptions and update your personal details through an online account. If you need to manage your subscriptions or update information such as your address, simply log into your account HERE using the associated emai

How do I cancel my subscription or an unwanted shipment?

Should you need to cancel a subscription or an unwanted shipment, you can contact customer service for assistance. Even if a shipment has already been fulfilled, you may refuse delivery of the item. It’s important to let customer service know when th