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How do I manage my subscription?

Your Hydroviv Customer Portal is the hub for all subscription management. Skip, reschedule, or cancel your subscription at any time by logging in with your account email and password.

How do I adjust the reward points for my autoship subscription and is there a difference between your filter and the filter that comes with an auto ice maker and water filler?

If you notice that you haven’t received your reward points for an autoship subscription, it might be because the points are usually awarded after your subscription renews for the first time. If you believe there’s been an oversight, customer service

How do I cancel an unwanted shipment from my subscription?

Should you need to cancel an unwanted shipment, you can contact customer service for assistance. Even if a shipment has already been fulfilled, you may refuse delivery of the item. It’s important to let customer service know when this occurs so they